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Trial Version, Source
Code, and Support FAQ
Is a
trial version available?
Is source code supplied with the product?
How are the products distributed?
Is there any documentation available online?
Do you have any sales distributors or resellers?
Can I download the product from the Internet?
How do I get support?
What forms of support are available?
What is a "support incident" as covered by my support
plan?
Is a trial version available?
No. It is not commercially
viable for us to provide a free trial version. We encourage you to purchase
a license if you wish to evaluate the product. We offer a 30-day money
back guarantee. If you are dissatisfied with our product, simply call
us and return the product, and we will refund your money.
From time to time, we conduct
beta or early-access programs to a select group of customers and potential
customers. If you would like to participate in these programs, we encourage
you to visit our web site and register.
Is source code supplied with the product?
No.
How are the products distributed?
The products are supplied
as Java class libraries, packaged in .jar or .class files. The products
are provided on a CD and consist of self-extracting install programs,
with instructions on how to install them on various platforms. Please
refer to the Programmer's
Guide for details.
Is there any documentation available online?
The Programmer's
Guide is provided online, as is a datasheet.
The javadoc documentation is provided only with the product.
Do you have any sales distributors or resellers?
At present we only sell directly.
If you are interested in becoming a reseller for Cyberons™ for Java™,
please contact us at 1 (949) 470 7955.
Can I download the product from the Internet?
No.
How do I get support?
Before you get any support,
you must follow the terms of the license, and send us information as requested
in Sections 3.1.1 and 3.1.2 of the license
agreement. Please check our newsgroups at news.netaphor.com.
For the first 30 days following the purchase, support is free; following
that, you will need to purchase one of our support options.
What forms of support are available?
Please visit our support
page for details.
What is a "support incident" as covered by my support plan?
A support incident is the
handling of one specific issue. Additional communications regarding that
issue do not count as additional incidents. Once the specific issue is
resolved, the incident is closed. If the issue is determined to be a bug
in our product, and is not resolved by Netaphor, it does not count as
an incident.
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